It is our aim to provide you with a consistently high level of service whilst you are in our care.
In order to ensure all of our patients can be appointed and to minimise waiting times, we would appreciate it if you could let us know 24 hours in advance if you are unable to keep an appointment.
Broken appointments waste valuable resources and can delay treatment for other patients.
Therefore, it is practice policy that broken appointments and short notice cancellations may incur a charge of £20 per 20 minutes.
Charges will not apply where at least 24 hours notice of cancellation is provided.
If you need to confirm your appointment time, please call us on 01324 552889 and we will be happy to remind you.
Please note that we do offer a Text message reminder service when your 6-month Check Up Exam is due. Where possible (and where patients have provided us with a valid, up to date mobile phone number) we will endeavour to send out general appointment reminders.
However, it should be noted that this is a courtesy service and we cannot always guarantee that text messages will reach you. It remains the responsibility of the patient to attend appointments at the correct time.
Please let us know if you would like to update your contact details or to consent to receiving text messages from the practice.
Thank you for your co-operation and understanding. If you have any questions, please do not hesitate to contact us.